KNOW YOUR ENDO SURGEON

Legal Terms, Conditions & Policies

Effective Date:-1st April 2026
Website:-www.knowyourendosurgeon.com
Operated By:-Woom Health Pty Ltd  ("Know Your Endo Surgeon", "we", "us", "our")
Governing Law:-Victoria, Australia
Contact:-hello@woom.health

 

PART A — TERMS OF USE

1. Acceptance of Terms

By accessing or using this Website (Website), you agree to be bound by these Terms of Use (Terms), our Privacy Policy, Medical Disclaimer, and Content & Moderation Policy (together, the Legal Framework).

If you do not agree to all Terms, you must immediately cease use of the Website.

These Terms apply to all visitors, users, and persons who submit content to the Website.

2. Purpose of the Website

Know Your Endo Surgeon is a patient experience platform designed to collect, moderate, and publish personal accounts of endometriosis care in Australia. The platform operates across two stages:

•       Stage 1 — Data collection only. Submissions are gathered for internal research and moderation. No content is publicly displayed.

•       Stage 2 — Public publication. Moderated submissions are published for transparency and patient advocacy purposes.

We expressly:

•       Do not investigate clinical outcomes or verify medical accuracy of individual accounts;

•       Do not rank practitioners based on clinical competence;

•       Do not determine whether conduct was negligent, fraudulent, or unlawful;

•       Do not endorse or verify any user Submission.

We reserve the right to expand, restrict, or modify the Website’s functionality at any time without notice.

3. No Medical or Legal Advice

The Website does not provide medical, legal, psychological, or professional advice of any kind.

•       Content and user Submissions represent individual opinions and experiences only.

•       Nothing on this Website constitutes a diagnosis, treatment recommendation, legal opinion, or professional consultation.

•       Use of this Website does not create a doctor-patient, solicitor-client, or any other professional relationship.

•       You must seek independent professional advice for any health, legal, or regulatory matter.

•       In a medical emergency, contact 000 (Australia) or your local emergency services provider.

4. Eligibility

To use this Website and submit content, you must:

•       Be at least 18 years of age (or have documented parental or guardian consent if under 18);

•       Be submitting information that directly relates to your own genuine personal experience;

•       Provide information that is accurate to the best of your knowledge;

•       Not be submitting on behalf of a competitor, media organisation, legal representative, or third party;

•       Not be receiving payment or other incentive to submit content.

We may refuse, restrict, or revoke access to the Website at our discretion and without notice.

5. User Submissions

By submitting a review or any other content (Submission), you represent and warrant that:

1.     The Submission reflects your genuine, first-hand personal experience.

2.     The information provided is accurate and truthful to the best of your knowledge.

3.     You are the sole author of the Submission and it is your original content.

4.     You are not submitting the Submission on behalf of any third party, organisation, or competitor.

5.     You are not receiving any financial or other benefit in exchange for the Submission.

6.     Your Submission is an expression of personal opinion and experience, not a statement of independently verified fact.

7.     Your Submission does not and will not infringe any third-party rights, including intellectual property, privacy, or defamation rights.

You agree that your Submission will NOT include:

•       Allegations of criminal conduct, fraud, malpractice, negligence, or unlawful activity;

•       Factual assertions of wrongdoing presented as proven or established;

•       Legal conclusions or characterisations (e.g., “negligent”, “illegal”, “fraudulent”);

•       Names or identifying details of nurses, administrative staff, or other non-surgeon individuals;

•       Private health information of any other person;

•       Confidential medical identifiers, record numbers, or private documents;

•       Defamatory, abusive, threatening, discriminatory, or harassing language;

•       Content that could identify another patient without their consent;

•       Any content that is unlawful, misleading, or deceptive.

You acknowledge that this Website is not a complaint handling body, regulator, medical tribunal, or legal reporting channel, and that submitting a review does not initiate any investigation.

6. Licence to Use Submissions

By submitting content, you grant Know Your Endo Surgeon a non-exclusive, royalty-free, irrevocable, worldwide licence to:

•       Store, process, and analyse your Submission for internal research and platform development purposes;

•       Publish your Submission on the Website (Stage 2 and beyond), subject to moderation;

•       Edit, redact, summarise, reformat, or translate your Submission;

•       Use de-identified or anonymised content for research, reporting, and advocacy purposes;

•       Retain records of your Submission for legal, compliance, and audit purposes;

•       Remove, unpublish, or archive your Submission at any time at our discretion.

We will not publicly disclose your identifying personal information without your consent, except as required by law.

You retain ownership of your original content, subject to the licence granted above.

7. Opinion-Based Framing Requirement

All Submissions must be written as personal opinion and experience. You must use opinion-based language such as:

•       “In my experience...”

•       “I felt that...”

•       “I did not feel adequately informed...”

•       “From my perspective...”

Submissions must NOT be framed as statements of objective or proven fact regarding the conduct of the practitioner. For example:

NOT ACCEPTABLE

ACCEPTABLE

"The surgeon committed malpractice."

"In my experience, I did not feel adequately informed about risks."

"This doctor acted illegally."

"I felt my concerns were dismissed."

8. Moderation and Editorial Control

We operate automated and manual moderation processes. We reserve the right, in our absolute discretion, to:

•       Review all Submissions prior to publication;

•       Edit or redact Submissions to remove allegations, legally risky language, or identifying information;

•       Convert factual assertions into opinion-based phrasing;

•       Decline to publish any Submission, at any stage, without providing reasons;

•       Remove or unpublish any content at any time without prior notice;

•       Suspend or permanently revoke a user’s access for breach of these Terms.

Publication of a Submission does not imply our endorsement, verification, or agreement with its content.

Moderation decisions are final and we are not obliged to enter into correspondence about declined or removed Submissions.

9. Complaints and Takedown Procedure

If you are a healthcare practitioner or any person who believes content on this Website is defamatory, false, misleading, or infringes your rights, you may submit a formal written complaint to:hello@woom.health 

Your complaint must include:

•       The URL of the content complained of;

•       The specific statements you allege are unlawful, false, or defamatory;

•       The legal basis for your complaint;

•       Supporting documentation where available.

Upon receipt of a valid complaint, we will:

•       Acknowledge receipt within five (5) business days;

•       Temporarily remove content where appropriate pending investigation;

•       Review the complaint and, where necessary, seek clarification from the original submitter;

•       Determine whether content should remain published, be edited, or be permanently removed;

•       Communicate our decision in writing within a reasonable timeframe.

We may require a statutory declaration or other supporting documentation before making a final determination. We are not obliged to remove content pending investigation.

10. Practitioner Right of Response

We may, at our absolute discretion:

•       Notify a named practitioner of published content;

•       Offer a practitioner the opportunity to submit a moderated right of response;

•       Publish a response alongside the original Submission, subject to the same content requirements.

Practitioner responses must not include threats, identifying patient information, or counter-allegations. We reserve the right to decline to publish any response.

11. Intellectual Property

All Website content (excluding user Submissions) is owned by or licensed to Know Your Endo Surgeon and is protected by Australian and international intellectual property laws.

You may not, without our prior written permission:

•       Reproduce, copy, or distribute Website content for commercial purposes;

•       Scrape, crawl, or extract data from the Website using automated means;

•       Reverse-engineer, adapt, or create derivative works from Website content;

•       Remove or alter any intellectual property notices.

The Know Your Endo Surgeon name, logo, and brand elements are protected marks. You may not use them without prior written consent.

12. Prohibited Use of the Website

In addition to submission restrictions, you must not use the Website to:

• Engage in any unlawful, fraudulent, or deceptive activity;

• Harass, threaten, or intimidate any person;

• Attempt to gain unauthorised access to Website systems or data;

• Introduce viruses, malware, or any harmful code;

• Harvest personal information about other users;

• Circumvent or interfere with security features of the Website;

• Use the Website in any manner that may damage its reputation or operation.

13. Third-Party Links and Services

The Website may contain links to third-party websites or services. We do not control, endorse, or accept responsibility for the content, privacy practices, or terms of any third-party website.

Your use of any third-party website is at your own risk and subject to that party’s terms.

14. Platform Status and Hosting Intermediary

To the extent permitted by Australian law:

• We are a hosting platform for user-generated content;

• We do not adopt, endorse, or vouch for user Submissions;

• We are not the author, publisher, or originator of user content;

• Our moderation activity does not make us the publisher of content in a defamation law sense, to the extent permitted by applicable legislation.

15. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for the accuracy, completeness, or reliability of user Submissions;

• We are not responsible for decisions made in reliance on Website content;

• We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from use of the Website;

• Our total aggregate liability to any user shall not exceed AUD $100;

• We are not liable for loss resulting from unauthorised access to your data by third parties, where we have taken reasonable security measures.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

16. Indemnity

You agree to indemnify, defend, and hold harmless Know Your Endo Surgeon, its officers, directors, employees, agents, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Website;

• Any Submission you make;

• Any breach of these Terms;

• Your infringement of any third-party rights;

• Any claim that your Submission is defamatory, false, misleading, or unlawful.

17. Disclaimer of Warranties

The Website is provided on an "as is" and "as available" basis without any warranty of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

18. Privacy

Your use of the Website is subject to our Privacy Policy (Part B of this document). By using the Website, you consent to the collection and use of your information as described in the Privacy Policy.

19. Amendments to Terms

We may amend these Terms at any time by posting updated Terms on this page with a revised effective date. Your continued use of the Website after any amendment constitutes your acceptance of the amended Terms.

For material changes, we will endeavour to provide notice via email (if we hold your address) or a prominent notice on the Website.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

21. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

22. Entire Agreement

These Terms, together with our Privacy Policy, Medical Disclaimer, and Content & Moderation Policy, constitute the entire agreement between you and Know Your Endo Surgeon with respect to your use of the Website and supersede all prior agreements.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of [State/Territory], Australia.

You submit to the non-exclusive jurisdiction of the courts of that State or Territory and the Federal Court of Australia.

PART B — PRIVACY POLICY

This Privacy Policy explains how Know Your Endo Surgeon collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the My Health Records Act 2012 (Cth).

1. Who We Are

Woom Health Pty Ltd operates the Know Your Endo Surgeon platform. If you have any questions about how we handle your personal information, please contact us at:

 Privacy Officer: hello@woom.health 

2. What Personal Information We Collect

We may collect the following categories of information:

Personal Information:

• Name (if provided);

• Email address;

• IP address and device identifiers;

• Approximate location (city/country);

• The name of the surgeon referred to in your Submission;

• Website usage and analytics data.

Sensitive Information (Health Information):

We collect health information as defined under the Privacy Act 1988 (Cth), specifically information relating to your personal medical experiences in endometriosis care. This is classified as sensitive information under Australian privacy law.

Sensitive information is collected only with your explicit consent, which you provide when submitting a review.

We take additional steps to protect sensitive information as required by the Australian Privacy Principles.

3. How We Collect Information

• Directly from you via the online review and submission forms;

• Automatically through website analytics tools, cookies, and server logs;

• Through any correspondence, inquiries, or complaints you send to us.

4. Why We Collect and Use Your Information

We collect personal information for the following purposes:

• To receive, process, and moderate your Submission;

• To conduct research and analysis of patient experiences in endometriosis care;

• To develop, test, and improve the Website and platform;

• To communicate with you about your Submission or account;

• To comply with our legal and regulatory obligations;

• To protect against misuse, fraud, or abuse of the platform;

• To respond to complaints or legal requests.

We will not use your personal information for direct marketing without your express consent.

We do not sell, rent, or trade your personal information to third parties.

5. Disclosure of Personal Information

We may disclose personal information to:

• IT service providers, website hosting providers, and cloud storage providers;

• Professional advisers including lawyers and accountants;

• Regulatory authorities or law enforcement where required or authorised by law;

• Courts or tribunals where required by court order or legal process.

We will not publicly disclose identifying personal information without your consent, except as required by law.

Some third-party service providers may be located overseas. We take reasonable steps to ensure overseas recipients handle personal information securely and consistently with the Australian Privacy Principles.

6. Public Disclosure Notice (Stage 2)

If you submit a review for publication under Stage 2 of the platform, your Submission may be publicly displayed on the Website, accessible via search engines, and potentially referenced by other parties.

You are responsible for ensuring your Submission does not contain personal information you do not wish to make publicly available.

We may redact content prior to publication to reduce privacy or legal risk. We are not obliged to redact all identifying information if you have chosen to include it.

7. Data Security

We take reasonable steps to protect personal information against loss, unauthorised access, modification, and disclosure, including:

• Encrypted website connections (HTTPS/TLS);

• Role-based access controls and authentication;

• Secure cloud hosting infrastructure;

• Audit logging and security monitoring;

• Regular review of security practices.

No internet-based system is completely secure. Transmission of information to us is at your own risk. We cannot guarantee the absolute security of personal information.

8. Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to improve website functionality and analyse usage patterns. You may disable cookies through your browser settings, however this may affect your ability to use some features of the Website.

We do not use tracking technologies for targeted advertising.

9. Anonymity and De-identification

Where possible, we de-identify Submissions for research and statistical analysis. If you wish to submit anonymously, you may choose not to provide your name or email address, subject to our eligibility requirements.

Anonymity does not affect our ability to retain the content of your Submission for research purposes.

10. Access and Correction

You have the right under the Privacy Act 1988 (Cth) to request access to, or correction of, personal information we hold about you. To make such a request, please contact us in writing at: hello@woom.health

We will respond within a reasonable time (typically 30 days) and may verify your identity before providing access. We may refuse access in certain circumstances permitted by the Privacy Act.

11. Retention and Deletion

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including for legal, compliance, and audit obligations.

You may request deletion of your identifiable personal information by contacting us. We will delete or de-identify information unless we are required to retain it by law or for legitimate business purposes.

12. Data Breach Notification

If we have reasonable grounds to believe an eligible data breach has occurred under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act 1988 (Cth)), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

13. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing at: hello@woom.health 

We will acknowledge your complaint within five (5) business days and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may escalate your complaint to:

Office of the Australian Information Commissioner (OAIC)

www.oaic.gov.au  |  1300 363 992

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified by posting an updated version on this page with a revised effective date.

 

PART C — MEDICAL DISCLAIMER

The information published on this Website, including all user Submissions and platform content:

• Is provided for general informational purposes only;

• Does not constitute medical, clinical, therapeutic, or pharmaceutical advice;

• Does not replace consultation with a qualified healthcare professional;

• Has not been verified for clinical accuracy by a registered medical practitioner;

• Should not be relied upon for diagnosis, prognosis, or treatment decisions;

• Reflects the personal opinions and experiences of individual users, not established medical facts;

• May not be relevant to your individual medical circumstances.

ALWAYS seek advice from a qualified healthcare professional regarding any medical symptoms, conditions, or treatment options. Do not delay seeking professional medical advice based on information found on this Website.

This Website has not been approved or endorsed by any government health authority, medical registration body, or professional health association.

EMERGENCY: If you or someone else requires urgent medical assistance, call 000 immediately (Australia) or contact your local emergency services provider.
 

PART D — CONTENT & MODERATION POLICY

1. Purpose

This policy governs the content standards applicable to all Submissions made through the Website. It is designed to ensure all published content is respectful, lawful, opinion-based, and appropriate for a patient experience platform.

2. Permitted Content

Submissions may include:

• Genuine personal patient experiences;

• Subjective assessments of communication, informed consent processes, and patient support;

• General commentary about the quality of care received, expressed as personal opinion;

• Descriptions of how the reviewer felt during and after their care;

• Observations about waiting times, facilities, or administrative processes.

3. Prohibited Content

Submissions must NOT include:

• Allegations of criminal behaviour, fraud, malpractice, or negligence;

• Statements asserting regulatory or legal breaches;

• Accusations of dishonesty or misconduct presented as fact;

• Names of nurses, receptionists, administrative staff, or other third-party individuals;

• Identifying information about other patients;

• Medical record numbers or confidential documentation;

• Abusive, threatening, harassing, or discriminatory language;

• Content that identifies a minor;

• Commercially motivated content or content submitted by competitors;

• False or misleading information, including fabricated experiences;

• Content that violates any applicable law.

4. Moderation Process

All Submissions are subject to the following moderation steps:

8. Automated screening for flagged keywords and prohibited content patterns;

9. Manual review by a nominated moderator before any publication;

10. Legal risk assessment for defamatory or legally sensitive language;

11. Recording in an internal audit log.

We may:

• Redact or remove specific words or phrases;

• Rewrite content to remove allegations while preserving the subjective experience;

• Request clarification from the submitter;

• Reject a Submission in its entirety.

Moderation decisions are final. We will not enter into correspondence about rejected Submissions.

5. Reporting Inappropriate Content

If you believe published content is unlawful, defamatory, or in breach of this policy, please submit a written complaint to hello@woom.health. See the Takedown Procedure in Part A, Section 9 for the formal process.